Privacy
What we collect, and why.
PropTrova collects only what it needs to provide the service: the details you give us when you request access or hold an account, the material you upload for investigation, and basic operational records needed to keep the service secure and working.
The detail
In plain terms
Information you give us
When you request access we collect your name, work email, organisation, role, market and what you would investigate first. When you hold an account we keep the details needed to authenticate you and to show your colleagues who acted on a record.
Material you upload
Documents you provide for an investigation are held under custody in your workspace, retained as originals, and used to answer your questions only. Material belonging to one workspace is not used to answer another workspace’s questions.
Information about people in the record
Investigations may identify people connected with a commercial property — owners, officers, brokers and advisers — from lawfully available sources, in a professional capacity. We record where each detail came from, and we correct or remove an entry when it is shown to be wrong.
Operational records
We keep security and activity records so administrators can see who did what, and so we can investigate faults and misuse. We do not sell personal information, and we do not use your material to market to third parties.
Retention and your rights
Records are kept while your workspace is active and for the period needed to meet legal and audit obligations. You may ask what we hold about you, ask for a correction, or ask for removal, by writing to privacy@proptrova.com. We respond to every request.
Changes
If this notice changes materially we will say so on this page and, where it affects you directly, tell account holders.